U.S. & Canada
Customer Service
Toll Free: 1-800-248-1919
Free Fax: 1-888-836-1919
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Shipping & Handling - Return to Home Page
Pioneers of internet sales - Since '97

We can be reached toll free at: 800-248-1919
Mountain Standard Time.....7:30AM to 3:30PM
Closed Saturday, Sunday & major holidays

Post Office Box 11800 - Casa Grande, AZ 85130
Toll Free: 800-248-1919 | 520-836-1919
24 HOUR TOLL FREE FAX NO: 888-836-1919

Minimum order only $15.00 in merchandise!
(Regardless of payment or ordering method)

You may place your order 24/7 using our online secure shopping cart or
by toll free fax. You may also call us toll free or mail your order (USPS).
If you wish to pay by PayPal you will need to place your order by phone.

If you are not placing your order using our secure shopping cart, please
include all of the credit card information: card number, expiration date,
3 or 4 digit security code, signature (if using Fax/Mail In Order Form)
and the billing address of your credit card account (if different than your
shipping address). Please be sure to indicate: quantity, product number,
description and catalog price shown. If you wish to pay by money order or
check, please add appropriate shipping & handling charges.

Have any questions?
Toll Free: 1-800-248-1919 / 24 Hour Toll Free Fax: 1-888-836-1919
We accept:
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  • NO GUESS WORK SHIPPING COSTS - U. S. and Canadian (under one pound) buyers know their exact shipping costs since they are based on the dollar amount of the merchandise ordered. Many of our competitors charge by the actual weight of an order, and some also have handling charges above that. Compare!
  • FAST SERVICE - Most orders ship within 1 to 2 business days!
  • REASONABLE PRICES - Many customers, over the years, have called to tell us how low our prices are! In addition to the merchandise cost being so low, we also have some of the lowest shipping rates!
  • GREAT CUSTOMER SERVICE - All your questions answered by knowledgeable representatives!
  • WE APPRECIATE YOUR BUSINESS - Yes, several excellent reasons to buy from Professional Hardware and it's lampstuff.com division.
    Selling on the internet for over 24 years!

    Naturally, we stand behind the quality of the products we sell. If you
    ever receive something you are not happy with, contact us as soon as
    possible, preferably in 3 business days, and we will make it right:
    we will exchange it, credit your account for a future purchase or
    refund your money by the method paid. We want you to consider
    us one of your preferred sources of lamp parts, lamp kits, specialty
    fasteners and related products for many years to come.

    You have 30 days from receipt of the merchandise to return anything
    purchased from our on-line catalog, (with the exception of close-out
    and special order merchandise which is not returnable)
    , in salable
    condition, for full credit, minus shipping and return postage. After 30
    days a 25% restocking charge will be deducted from any credit issued.

    The following conditions do not permit merchandise return,
    without special arrangements:
    1) After 6 months from receipt of your merchandise.
    2) Special orders of non-stock products
    or quantities exceding regular stock levels.
    3) Drop shipments.

    If a product is defective or an error was made in shipment, we
    will not only credit the shipping & handling, but we will also credit
    the cost of the return shipment, providing it is shipped by the least
    expensive mode of transport.

    15.00 to 30.00..............7.85
    30.01 to 50.00...............9.25
    50.01 to 75.00............10.95
    75.01 to 100.00...........11.95
    100.01 to 125.00.......13.95
    125.01 to 150.00........14.95
    150.01 to 175.00.......15.95
    175.01 to 200.00........18.95
    200.01 to 250.00.......21.95
    250.01 to 300.00........23.95
    300.01 to....................26.95
    Orders to Alaska & Hawaii and any other points served by the
    US Post Office will be shipped 1st Class Mail and will be charged
    actual postage if the weight exceeds 1 pound.

    Exceptions to the above:
    Up to $30.00...............$14.95
    30.01 to 50.00............15.95
    50.01 to 75.00...............17.95
    75.01 to 100.00..........20.95
    100.01 to 150.00...........23.95
    150.01 & up................26.95
    Please note: These Canadian shipping rates are based on orders
    weighing 1 (ONE) pound or less. If the merchandise does exceed
    1 pound our customer service will call
    you with the exact freight cost prior to shipping.

    2) Orders to foreign destinations, other than Canada, will be charged the least
    costly freight. We always notify foreign customers, via e-mail, of the exact cost of the
    shipping. When ever possible, we will offer choices

    3) Merchandise that has excess weight may be subject to extra freight
    cost plus applicable shipping & handling fees. Before such an order is
    shipped you will be notified.

    If you need your merchandise urgently, you may consider several
    other cost options: 3rd day select, 2nd day air, or next day air.
    As the cost is based on the exact weight please call customer service
    for the fees.

    If you use your UPS account number, there will be
    No Shipping charge on your order.

    If stock merchandise is back ordered, we will ship the back order at Our Expense
    as soon as received. If a manufacturer discontinues a product you
    have ordered, we will inform you so you may decide on the best
    course of action.

    Do you have any thoughts that would allow us to serve you and
    other customers better? Please let us know.

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