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ORDERING & GENERAL INFORMATION
Shipping & Handling - Return to Home Page - GIFT CERTIFICATES & SPECIALS

ORDERING
Minimum Order: $15.00 in merchandise (regardless of payment method)
Please include all the credit card information: Number, Expiration Date,
Signature (if using Fax/Mail In Order Form) and the billing address
of your credit card account, if different than your shipping address.
If you are ordering without using our shopping cart, please be sure to indicate:
product number, product description, and catalog price shown.
If you wish to pay by Money Order or Check, please add appropriate
Shipping & Handling charges.

We accept:
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    WHY BUY FROM US?
  • FAST SERVICE - Over 90% of orders for stock merchandise ship the same day.
  • NO GUESS WORK SHIPPING COSTS - U. S. and Canadian (under one pound) buyers know their exact shipping costs since they are based on the dollar amount of the merchandise ordered. Many of our competitors charge by the actual weight of an order, and some also have handling charges above that. Compare!
  • REASONABLE PRICES - Many customers, over the years, have called to tell us how low our prices are. Keep in mind our low shipping & handling helps keep cost down.
  • GREAT CUSTOMER SERVICE - All your questions answered by knowledgeable representatives.
  • WE APPRECIATE YOUR BUSINESS - Yes, five excellent reasons to buy from Professional Hardware and it's upholsterystuff.com & lampstuff.com divisions.
    Selling on the Internet over 15 Years!

  • GUARANTEE & RETURN POLICY
    Naturally, we stand behind the quality of the products we sell. If you
    ever receive something you are not happy with, contact us as soon as
    possible, preferably in 3 business days, and we will make it right:
    we will exchange it, credit your account for a future purchase or
    refund your money by the method paid. We want you to consider
    us one of your preferred sources of woodworking, upholstery supply and
    lamp related products for many years to come.

    You have 30 days from receipt of the merchandise to return
    anything purchased from our on-line catalog, (with the exception
    of CLOSE-OUT merchandise which is not returnable), in Salable
    Condition, for full credit, minus shipping & handling and return
    postage.After 30 days a 25% restocking charge will be deducted
    from any credit issued.
    The following conditions do not permit merchandise return,
    without special arrangements:
    1) After 6 months from receipt of your merchandise.
    2) Special orders of non-stock products
    or quantities exceding regular stock levels.
    3) Drop shipments.

    If a product is defective or an error was made in shipment, we
    will not only credit the shipping & handling, but we will also credit
    the cost of the return shipment, providing it is shipped by the least
    expensive mode of transport.

    CONTIGUOUS 48 STATES ONLY - SHIPPING & HANDLING
    15.00 to 25.00.............7.45
    25.01 to 50.00............8.95
    50.01 to 75.00.............9.95
    75.01 to 100.00..........10.95
    100.01 to 125.00.......12.95
    125.01 to 150.00........13.95
    150.01 to 200.00.......15.95
    200.01 to...................17.95
    Orders to Alaska & Hawaii and any other points served by the
    US Post Office will be shipped 1st Class Mail and will be charged
    actual postage if the weight exceeds 1 pound.

    Exceptions to the above:
    1) CANADA ONLY (U.S. FUNDS) - SHIPPING & HANDLING
    Up to $25.00...............$13.95
    25.01 to 50.00............14.95
    50.01 to 75.00..............16.95
    75.01 to 100.00...........19.95
    100.01 to 150.00...........22.95
    150.01 & up................24.95
    Please note: These Canadian shipping rates are based on orders
    weighing 1 (ONE) pound or less. If the merchandise does exceed
    1 pound our customer service will call
    you with the exact freight cost prior to shipping.

    2) Orders to foreign destinations, other than Canada, will be charged the least
    costly freight. We always notify foreign customers, via e-mail, of the exact cost of the
    shipping. When ever possible, we will offer choices

    3) Merchandise that has excess weight may be subject to extra freight
    cost plus applicable shipping & handling fees. Before such an order is
    shipped you will be notified.

    If you need your merchandise urgently, you may consider several
    other cost options: 3rd day select, 2nd day air, or next day air.
    As the cost is based on the exact weight please call customer service
    for the fees.

    Note:
    If you use your UPS account number, there will be
    No Shipping & Handling charged.

    If stock merchandise is back ordered, we will ship the back order at Our Expense
    as soon as received. If a manufacturer discontinues a product you
    have ordered, we will inform you so you may decide on the best
    course of action.

    SUGGESTIONS
    Do you have any thoughts that would allow us to serve you and
    other customers better? Please let us know.

    PROFESSIONAL HARDWARE & SUPPLY CO.
    Since '97 our on-line catalog has offered thousands
    of products in woodworking, upholstery and lamp supplies!


    HOURS
    We can be reached toll free at: 800-248-1919
    Eastern Time .....10 AM to 8 PM
    Central Time.........9 AM to 7 PM
    Mountain Time.....8 AM to 6 PM
    Pacific Time..........7 AM to 5 PM
    MONDAY thru FRIDAY

    Post Office Box 11800 - Casa Grande, AZ 85130
    Toll Free: 800-248-1919 | 520-836-1919
    24 HOUR TOLL FREE FAX NO: 888-836-1919

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